What happens if I'm late to my appointment?
If you are more than 10 minutes late, your service may be shortened or rescheduled.
What if I need to cancel my appointment?
Please give at least 24 hours' notice to avoid a 50% charge.
What if I'm feeling sick?
We appreciate you rescheduling if you're under the weather.
When should I arrive to my appointment?
We recommend you arrive 10 minutes before your appointment to check-in and unwind to fully enjoy your visit.
Does the salon offer free wifi?
At Grace we offer complimentary wifi and beverages!
How can I prepare for my appointment?
Your stylist will begin with a thorough consultation to tailor your service, please have inspiration photos available.
Does Grace have any client perks?
Yes! $10 off any retail product on your first visit. You can also earn a $10 credit when you refer a friend, no limits!
What if I'm on a tight schedule?
Some of our services can be lengthy processes, please make our staff aware if you are on a strict time schedule.
What qualifies for an adjustment?
We are happy to offer one complimentary adjustment if:
- You notify us within 7 days of your original appointment.
- The service result is not consistent with the consultation.
- You return for the re-do with no signs of outside interference, such as heat damage, water or mineral interference, improper aftercare, swimming, product layering, or third-party alteration.
What does not qualify for an adjustment?
- A change of mind about length, color, shape, or style preferences after the fact.
- Damage caused by improper aftercare or external factors.
- Booking with a different artist for the re-do (unless authorized).
- More than 7 days after the original appointment.
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*adjustment appointments scheduled outside of the 7 day window (unless authorized) are charged as a new service
What to do if you're unhappy?
Please call or text us at 607-973-2153 within 7 days. Include photos if possible, and let us know exactly what feels off, we'll schedule a time to fix it with the original artist.
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Note: Abuse of our re-do policy (e.g. repeated last-minute dissatisfaction, no-shows for re-dos, or excessive reuqests) may result in the inability to book future services.
We love what we do!
We want you to be happy and your feedback helps us grow. Thank you for trusting us to make it right.