Refund Policy
Effective Date: July 1, 2025
At Grace Holistic Beauty & Wellness, your satisfaction and well-being are very important to us. We strive to provide high-quality, personalized services and products. Please read our refund policy carefully before booking an appointment or making a purchase.
Service Refunds
Due to the nature of our services, all service sales are final. We do not offer refunds for completed treatments or appointments, including:
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Skincare services
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Hair and scalp treatments
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Massage or bodywork sessions
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Wellness or holistic therapies
If you are unsatisfied with your service, please contact us within 48 hours of your appointment. We are happy to discuss your experience and offer a solution, which may include adjustments or a complimentary follow-up (at our discretion).
Appointments Deposits and Cancellations
Some services may require a deposit at the time of booking.
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Deposits are non-refundable, but may be transferred to a future appointment if cancellation occurs at least 24 hours in advance.
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No-shows or cancellations made less than 24 hours in advance may result in the loss of your deposit and/or a cancellation fee.
Products Refunds
If you purchased a product from us (such as clean beauty items or skincare):
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Unopened and unused products may be returned within 7 days of purchase with the original receipt.
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Opened, used, or damaged products are not eligible for a refund unless they are found to be defective.
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For hygiene and safety reasons, certain products are non-returnable. Please ask before purchasing if you're unsure.
Gifts Cards & Packages
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Gift cards and service packages are non-refundable and have no cash value.
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They may be transferred to another person with written notice and approval.
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Packages or series of services must be used within the expiration period indicated at the time of purchase.
Contact Us
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We’re here to help! If you have questions about a charge, refund, or your experience, please reach out:
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📧 graceholisticbeautyandwellness@gmail.com
📞 (607) 973-2153
🌐 https://www.graceholisticbeautyandwellness.com/ -
Thank you for trusting us with your care. We appreciate your support and understanding.