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Refund Policy

Effective Date: July 1, 2025

At Grace Holistic Beauty & Wellness, your satisfaction and well-being are very important to us. We strive to provide high-quality, personalized services and products. Please read our refund policy carefully before booking an appointment or making a purchase.

Service Refunds

Due to the nature of our services, all service sales are final. We do not offer refunds for completed treatments or appointments, including:

  • Skincare services

  • Hair and scalp treatments

  • Massage or bodywork sessions

  • Wellness or holistic therapies

If you are unsatisfied with your service, please contact us within 48 hours of your appointment. We are happy to discuss your experience and offer a solution, which may include adjustments or a complimentary follow-up (at our discretion).

Appointments Deposits and Cancellations

Some services may require a deposit at the time of booking.

  • Deposits are non-refundable, but may be transferred to a future appointment if cancellation occurs at least 24 hours in advance.

  • No-shows or cancellations made less than 24 hours in advance may result in the loss of your deposit and/or a cancellation fee.

Products Refunds

If you purchased a product from us (such as clean beauty items or skincare):

  • Unopened and unused products may be returned within 7 days of purchase with the original receipt.

  • Opened, used, or damaged products are not eligible for a refund unless they are found to be defective.

  • For hygiene and safety reasons, certain products are non-returnable. Please ask before purchasing if you're unsure.

Gifts Cards & Packages

  • Gift cards and service packages are non-refundable and have no cash value.

  • They may be transferred to another person with written notice and approval.

  • Packages or series of services must be used within the expiration period indicated at the time of purchase.

Contact Us

  • We’re here to help! If you have questions about a charge, refund, or your experience, please reach out:

  • 📧 graceholisticbeautyandwellness@gmail.com
    📞 (607) 973-2153
    🌐 https://www.graceholisticbeautyandwellness.com/

  • Thank you for trusting us with your care. We appreciate your support and understanding.

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